Global Capability Centre (GCC)-as-a-service

Seamless legal and compliance management

Global capability centres have evolved to build stakeholder trust, overcome siloed approaches and streamline cross-border businesses – all while enabling the parent organisation to do what it does best. We at PwC India, have bundled our vast offerings into an ‘as-a-service’ model, to get a head start in today’s dynamic landscape.

PwC India Presenting Partner at the Global Capability Centers Annual Conclave 2024

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Presents

economic times

Global Capability Centers 

Annual Conclave 2024

GCC Revolution: Empowering Talent, Driving Growth

PwC was presenting partner at the ET GCC Annual Conclave 2024. Watch industry leaders delve into key topics impacting the sector.

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At the ET GCC Annual Conclave 2024, Dheeraj Gangrade, Partner and Leader - GCC Consulting, PwC India, shared his perspective on the critical skills needed for talent to excel in the digital age.

He highlighted the importance of technological expertise in areas such as data analytics, AI and machine learning, cybersecurity, and cloud computing.

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Vivek Prasad, Partner and Markets Leader, PwC India, shared his perspective on how parent companies can empower their GCCs in India to contribute to the Viksit Bharat vision.

He highlighted that GCCs are currently creating sustainable value, solutions, and assets for their parent organisations. As these assets and solutions become scalable, they will benefit the parent companies, the country, and the world. The talent within GCCs, when scaled, can support India's vision of becoming a Viksit Bharat.

Hear from our leaders

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Manu Dwivedi, Partner and Leader — Cybersecurity and Risk Consulting, GCC, PwC India, sheds light on lessons and imperatives for GCCs.

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Dheeraj Gangrade, Partner and Leader – GCC Consulting, PwC India, hares how PwC India's partnership at the ET GCC Annual Conclave 2024 reflects our commitment to fostering collaboration, sharing knowledge and supporting initiatives that will shape the future of GCCs in India.

Speakers

Vivek Prasad - Partner & Leader - Markets, PwC India
Vivek Prasad

Partner & Leader - Markets, PwC India

Rajesh Ojha - Partner and Leader, GCC Market Segment, PwC India
Rajesh Ojha

Partner and Leader, GCC Market Segment, PwC India

Dheeraj Gangrade - Partner and Leader - Consulting, PwC India
Dheeraj Gangrade

Partner and Leader - Consulting, PwC India

Manu Dwivedi - Partner and Leader, Cybersecurity and Risk Consulting, PwC India
Manu Dwivedi

Partner and Leader, Cybersecurity and Risk Consulting, PwC India

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Topical Sessions

The summit will consist of interesting keynotes, panel discussions, fireside chats, parallel tracks, case studies, and engaging presentations.

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Speakers

India’s greatest tech minds, decision-makers, and solution providers will gather under one roof to discuss the latest trends, innovations, and technologies across sectors.

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Delegates

Congregation of top leaders and senior officials across industries for knowledge sharing and networking.

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Hours of Networking

The summit will present unique and interesting opportunities to network with India's top leaders.

Key session topics

The GCCs-traditional IT enterprises face-off

India Rising: The GCC Agenda

A session by Vivek Prasad, Partner – Markets Leader, PwC India

Make in India, Made for the World

Lessons and imperatives for GCCs

Featuring Manu Dwivedi, Partner and Leader — Cybersecurity and Risk Consulting, GCC, PwC India

The GCCs-traditional IT enterprises face-off

GCCs and emerging technologies

Featuring Dheeraj Gangrade, Partner and Leader — Consulting, PwC India

The sectoral panorama

Revolutionising GCCs: Infusing global roles and redefining operating models.

Roundtable discussions led by Rajesh Kumar Ojha, Partner and Leader – GCC Market Segment, PwC India

Highlights from the event

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From process partners to process owners, GCCs have grown to operate at various maturity levels carrying out basic back-end support operations to driving cutting-edge technological innovations, steering comprehensive portfolios as centres of excellence (CoEs), influencing economies and talent to grow together.

At PwC, we enable GCCs throughout their lifecycle, tailored to specific needs, by focusing on each stage of the evolution. In Stage 1, the ‘Setup’ phase, our comprehensive offerings begin from ideation and extend to assisting in the seamless establishment of GCC-setup-as-a-service. 

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Transitioning into Stage 2, the ‘Assist’ phase is dedicated to supporting GCCs in their growth journey, providing strategic guidance and operational support to fuel their expansion. As GCCs mature, we pivot towards Stage 3 to ‘Reinvent’ and ‘Transform’, addressing unique needs – including carve-out scenarios. This entails enhancing local market presence, fostering strategic alliances and harnessing disruptive technologies to create distinctive value propositions for organisations.

Our approach is not just about facilitating growth, but enabling GCCs to thrive and lead, fit to the specific culture, industry and dynamics of parent organisations by offering our vast industry experience, consulting expertise and technical capabilities encompassing tax, legal, risk, technology and management consulting services.

Dive in further to understand our take on GCCs.

Case study wins by PwC

  • An investment services group wanted to set up an in-house capability centre.The team required a collaborator well-versed in India’s GCC environment and proficient in providing numerous services such as location evaluation, facility management, recruitment, HR policy formulation, compensation assessment and payroll administration. Our team collaborated with real estate and recruitment industry experts to establish the GCC, conducted compensation comparisons to industry norms for the client, and aided with recruitment and payroll operations. The project resulted in a one-stop solution for an end-to-end GCC setup that capitalised on local market knowledge.
  • An insurance firm has revamped its India GCC to enhance its digital capacities. PwC India is supporting this transformation by aiding the GCC in adopting automation and data governance standards, as well as fostering advancements in artificial intelligence and machine learning capabilities.
  • A multinational bank needed to overcome bottlenecks in its GCC operating model that were exacerbated by fragmented business, system, and data architecture. A group of experts from PwC India devised an extensive strategy for the GCC staff, focusing on integrating innovative technologies and prioritising a people-centred approach to manage change. They also formulated a long-lasting plan that includes a structured leadership engagement model, along with assisting in establishing a CoE for enterprise resource planning (ERP) software. This initiative aims to enhance in-house expertise and minimise operational expenses for the GCC.
  • PwC India collaborated with the GCC of a software company to reconfigure its operating model around data and customer insights. The outcome of this endeavour was a deeper customer engagement through data-driven customer insights and strategic planning.
  • A retail manufacturing giant wanted to revamp its record-to-report (R2R) finance business process, undertaken through the ‘SMART’ R2R initiative. With focus on strategic, measurable, achievable, relevant, and time-bound (SMART) objectives, the project aimed to streamline and enhance the efficiency of financial operations. PwC India supported the company in establishing a fit-for purpose operating structure within R2R finance, standardisation of processes and optimisation through technology adoption. The project also resulted in improving digital maturity, book closure efficiency, and financial reporting accuracy.

Our GCC capability also extends to other industries like automotive and manufacturing, energy and utilities, healthcare, pharmaceuticals and life sciences, government and public sector and real estate.

PwC’s offering

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Leader’s speak

GCC core team

Contact us

Rajesh Ojha

Rajesh Ojha

Partner and Leader, GCC Market Segment, PwC India

Manu        Dwivedi

Manu Dwivedi

Partner and Leader – Cybersecurity and Risk Consulting, GCC, PwC India

Dheeraj Gangrade

Dheeraj Gangrade

Partner and Leader – Consulting, GCC, PwC India

Vikas Kalucha

Vikas Kalucha

Managing Director – GCC Markets, PwC India

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