Find out how we helped a leading specialty chemicals company chart and execute its digital transformation journey in order to meet its future targets and become a global partner of choice in its market segment.
Together, we transform the future.
The client, a speciality chemicals manufacturer, wanted to digitally transform its finance and IT systems and processes to become a global partner of choice for leading consumers in its market and boost its revenue as a part of its five-year vision.
The key issues the client faced were:
- Business processes were being executed manually with very minimal automation.
- System support was minimal. The system supported digitisation to a certain extent but workflows, automation, etc., were almost non-existent.
- Some of the core systems and applications were old or did not meet the required functional coverage and needed upgrades.
- Systems were not integrated and data sets were disparate.
- Organisational hierarchy did not have defined roles and responsibilities.
How did PwC India help?
PwC India designed a digital roadmap for the client in the following areas:
- Finance transformation and SAP upgrades: We recommended to-be financial processes such as accounts payable and fixed assets. We captured the requirements and carried out implementation for consumption-based accounting and R&D processes in SAP.
- IT strategy and transformation: We recommended the overall IT roadmap and defined enterprise architecture (EA). The focus areas include SAP, data and analytics, EA and functional applications, information security, infrastructure and IT organisation.
- IT platform evaluation: We evaluated potential tools and suggested the best fit for the client for areas like client relationship management (CRM), analytics, productivity suite, robotic process automation (RPA) and chatbots, low code/no code (LCNC) and learning management system (LMS).
Our impact
- Provided an integrated view of multi-crore IT investment, spread across five waves till 2026, for the overall transformation journey which included recommending fit-for-purpose solutions for CRM, enterprise resource planning (ERP), LMS, etc., to automate business processes.
- Recommended fit-for-purpose solutions for productivity suite, project management system, RPA and chatbots, LCNC tools, etc., for workflow automation.
- Recommended the required upgrades to some critical systems to cover business requirements. Provided visibility of SAP investment case for current ERP upgrades and migration to S/4HANA.
- The transformation included an integration strategy and platform for better exchange of data between various systems along with integrated security architecture to prevent data loss and mitigate IT security lapses.
- Came up with the target state organisation structure to enable the transformation roadmap. Defined the target state IT operating model detailing out roles and responsibilities.
- Enabled manufacturing digitisation, better reporting and monitoring capabilities through analytics investment case and implementation roadmap.
Industry
Manufacturing
Our role
Facilitating a digital transformation to help the client meet its future goals
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Modern digital enterprise
Situation
The client, a leading speciality chemicals manufacturer, wanted to undergo a digital transformation to meet its future targets as well as establish itself as a global partner of choice for leading consumers in its market. The manufacturer wanted to increase its revenue manifold as a part of its five-year vision.
The key issues the client faced were:
- Business processes were being executed manually with very minimal automation
- System support was minimal. They supported digitisation to a certain extent but workflows, automation, etc., were almost non-existent
- Some of the core systems and applications were old or did not meet the required functional coverage and needed upgrades
- Systems were not integrated and data sets were disparate
- Organizational hierarchy did not have defined roles and responsibilities.
The solution
PwC India designed a digital roadmap for the client’s speciality chemical business in the following areas:
- Finance transformation and SAP upgrades: Recommended to-be financial processes such as accounts payable and fixed assets. Requirement captured and implementation carried out for consumption-based accounting and R&D processes in SAP.
- IT strategy and transformation: Recommended the overall IT roadmap and defined enterprise architecture (EA). The focus areas include SAP, data and analytics, EA and functional applications, information security, infrastructure and IT organization.
- IT platform evaluation: Evaluated potential tools and suggested the best fit for the client for areas like client relationship management (CRM), analytics, productivity suite, robotic process automation (RPA) and chatbots, low code/no code (LCNC) and learning management system (LMS).
Results
- Provided integrated view of multi-crore IT investment, spread across five waves till 2026, for the overall transformation journey which included recommending fit for purpose solutions for CRM, ERP, LMSetc. to automate the business processes
- Recommended fit for purpose solutions for productivity suite, project management system, RPA and chatbots, LCNC tools etc. for workflow automations
- Recommended the required upgrades to some of the critical systems to cover the business requirements. Provided visibility of SAP investment case for current ERP upgrades and migration to S/4HANA.
- The transformation included integration strategy and platform for better exchange of data between various systems along with integrated security architecture to prevent data loss and mitigate IT security lapses
- Came up with the target state organization structure to enable the transformation roadmap.Defined target state IT operating model detailing out the roles and responsibilities
- Enabled manufacturing digitisation, better reporting and monitoring capability through analytics investment case and implementation roadmap
