Smart Utilities
Advancement of digital technologies presents a transformational opportunity for the utilities sector. Innovations already used in many other industries, such as decentralised production, real-time analytics pulled from big data, sensor networks, and mobile computing, are changing the contours and competitive balance of utilities.
Traditional utility models are getting disrupted. Utilities are looking ahead to leverage the rapid advance of digital technologies across the value chain and to streamline their internal processes. In addition, rising customer expectations, convergence across sectors and business model disruptions are influencing stakeholder responses.
How PwC can help
We can help you make the right moves in the technologically disrupted energy world.
We have leveraged our strength in the BXT, digital and technology sectors to support our clients in undertaking their digital transformation consulting journey.
Traditional models of power generation and transmission, electrical networks, distribution and retail supply, metering and connected customers, field force management, operations and project management, and workforce processes are all evolving as utilities navigate this transformation. PwC can help you in:
- developing the right digital strategy
- identifying and implementing appropriate digital technology and platforms
- programme management and implementation of large enterprise-wise technology solutions
- implementing solutions for power system operations and power market development
- rolling out smart metering and integrating with related technologies
- ensuring collaboration with the digital ecosystem based on capabilities and innovation
- identifying opportunities for the application of blockchain and digital technology.
Customer expectations are being transformed by digital technology and modern service standards, raising the bar for power utility companies everywhere. At the same time, the way customers think about power is changing, with self-generation and storage become the norm for many. Companies are moving towards a new, more collaborative type of customer relationship, one that puts the customer at the centre of a utility’s business strategy. PwC can help you in:
- developing the right customer strategy
- getting ahead of customer needs
- developing a more interactive customer relationship
- developing your data analysis capability to create a more personalised relationship.
