“Amidst evolving regulations and the need for robust compliance, it is imperative that India’s automobile sector stays ahead of the curve. PwC has been instrumental in helping us steer ahead, by conducting thorough industry research, identifying risks, and implementing effective risk mitigation strategies. Their community of solvers have helped us seamlessly navigate the complex regulatory landscape, helping us manage risks associated with non-compliance."
How PwC India helped streamline operations for Bridgestone's complex partner ecosystem
The situation
Bridgestone had come across several roadblocks in channel partner management and cross-functioning of tasks. This made it necessary to use multiple systems to perform various functions, which resulted in a lack of real-time data visibility.
There was manual intervention within the existing enterprise resource planning system which increased complexity and led to operational bottlenecks.
This scenario adversely affected internal coordination, as channel partners were required to work on several separate systems. Additionally, due to unsynchronised data, there was insufficient visibility into real-time information for an accurate assessment.
Consequently, there was a loss in sales opportunities owing to inadequate visibility regarding real-time demand captured from the portal.
The solution
- PwC assisted Bridgestone to develop a single integrated system to streamline operations.
- Innovative processes were designed through interviews, workshops with channel partners and industry benchmarking.
- This enhanced efficiency by creating a robust system architecture with minimal downtime, thus making process handling effective.
- The implementation of this system ensured the availability of real-time data through integrations with several internal and external systems.
The impact
There has been a notable increase in direct orders processed by channel partners via the platform.
The automation of workflows has enhanced the efficiency of claim settlements.
Responsibilities within the contact centre have reduced.
The implementation has facilitated in capturing end customer’s personally identifiable Information (PII) data as required in the system.
Opportunities for capturing the required demand of out-of-stock products have been established which provides alternatives for items that are out of stock.
Results
The DIDS platform assisted in improving the welfare scheme management in the state of Assam. It provided citizens with direct access to scheme information and benefits and eliminated intermediaries. The implementation of DIDS streamlined the management of welfare programmes helping the State Government of Assam to check if the benefits of their respective schemes reached to the eligible recipients. Moreover, the DIDS platform maintained a detailed beneficiary database to assist in improving welfare delivery. The implementation of the platform also increased digital governance and transparency.
Impact of the DIDS platform
By October 2024, the DIDS platform successfully integrated over 12 schemes, drafting an exhaustive social registry of around 2.34 crore citizens. This improved the beneficiary data management and enabled approximately INR 350 crore in monthly disbursements.
The platform improved the application process by reducing verification time from three months to three weeks and disbursement time from 25 days to seven days. Additionally, the platform enforced 100% paperless operations which reduced resource costs by nearly 70%. It also helped in identifying around 2.3% duplicate beneficiaries.
The DIDS platform directly benefited over 20 lakh women through a financial assistance scheme. Furthermore, it also facilitated in providing scholarships and loan subsidies for 1000 plus students. It also helped citizens with respect to various disaster management programs. The system also improved transparency and reduced the time period with respect to benefits of the various schemes of the State Government of Assam reaching to the citizens.
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