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Improving social welfare delivery using a technology platform
The situation
In earlier times, several challenges were faced in streamlining the implementation of direct benefit transfer (DBT) schemes, which presented opportunities for improvement. The transition from manual collection to digitisation of beneficiary data highlighted areas where processes could be enhanced to ensure better inclusion of eligible beneficiaries. Limited digital infrastructure for some schemes hindered the identification of the correct beneficiaries and the timely disbursement of welfare benefits. Additionally, the absence of an updated unique ID-based beneficiary database and a comprehensive scheme lifecycle management system underscored the potential for reducing duplication, curbing misuse, and improving overall efficiency in the disbursement system.
The solution
PwC India designed, developed and implemented the DIDS platform in January 2021. The DIDS system is an integrated IT platform which streamlines the registration and determines the eligibility of beneficiaries for onboarding Governmental schemes. DIDS facilitated in the creation of a detailed social registry, profiling of beneficiaries and reassessment of beneficiary data, which improved the reliability and accuracy of data. The system was integrated with the Integrated Financial Management and Information System (IFMIS) of Assam to support fund disbursement and budget management. The platform also improved in service discovery via its eligibility survey, making it simpler for citizens to discover eligible schemes and apply for them.
The impact
The DIDS platform assisted in improving the welfare scheme management in the state of Assam. The implementation of DIDS streamlined the management of welfare programmes helping the State Government of Assam to check if the benefits of their respective schemes reached to the eligible recipients. Moreover, the DIDS platform maintained a detailed beneficiary database to assist in improving welfare delivery. The implementation of the platform also increased digital governance and transparency.
Impact of the DIDS platform
By October 2024, the DIDS platform successfully integrated over 12 schemes, drafting an exhaustive social registry of around 2.34 crore citizens. This improved the beneficiary data management and enabled approximately INR 350 crore in monthly disbursements.
The platform enforced 100% paperless operations which reduced resource costs. It also helped in identifying duplicate beneficiaries.
The DIDS platform directly benefited over 20 lakh women through a financial assistance scheme. Furthermore, it also facilitated in providing scholarships and loan subsidies for 1000 plus students. It also helped to get benefits with respect to various disaster management programmes. The system also improved transparency and reduced the time period with respect to benefits of the various schemes of the State Government of Assam reaching to the citizens.
Results
The DIDS platform assisted in improving the welfare scheme management in the state of Assam. It provided citizens with direct access to scheme information and benefits and eliminated intermediaries. The implementation of DIDS streamlined the management of welfare programmes helping the State Government of Assam to check if the benefits of their respective schemes reached to the eligible recipients. Moreover, the DIDS platform maintained a detailed beneficiary database to assist in improving welfare delivery. The implementation of the platform also increased digital governance and transparency.
Impact of the DIDS platform
By October 2024, the DIDS platform successfully integrated over 12 schemes, drafting an exhaustive social registry of around 2.34 crore citizens. This improved the beneficiary data management and enabled approximately INR 350 crore in monthly disbursements.
The platform improved the application process by reducing verification time from three months to three weeks and disbursement time from 25 days to seven days. Additionally, the platform enforced 100% paperless operations which reduced resource costs by nearly 70%. It also helped in identifying around 2.3% duplicate beneficiaries.
The DIDS platform directly benefited over 20 lakh women through a financial assistance scheme. Furthermore, it also facilitated in providing scholarships and loan subsidies for 1000 plus students. It also helped citizens with respect to various disaster management programs. The system also improved transparency and reduced the time period with respect to benefits of the various schemes of the State Government of Assam reaching to the citizens.
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